Patient Info

Patients are seen by Dr. Cates by appointment to permit the most efficient care possible with a minimum amount of waiting. When you call for your appointment, please give the receptionist a brief idea of your medical problem and your insurance information.

Please bring the following items with you:

• Photo ID
• Your current valid insurance card
• Referral authorization from your primary care provider if necessary
• List of all medications, including dosage taken currently
• All previous x-rays, MRI scans, or other test results relating to your medical problem
• Previous medical records relating to your medical problem

Contact our receptionist during office hours, or schedule a follow-up appointment as soon as you leave our office. If you must cancel an appointment, please call at least 24 hours in advance, so that we may accommodate another patient.

We know that your time is important, and strive to see patients at their scheduled appointment time, but due to the complexity and unpredictability of our patient’s problems, unavoidable delays may occur. We appreciate your patience and understanding at these times.

Office Hours

We are open to serve you, answer questions, or schedule an appointment during the following hours:

• Monday thru Friday: 8:30am – 5:00pm
• Saturday, Sunday: Closed

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Billing

For any billing questions, please contact Julie in our billing office at (415) 923-0992 ext. 136.

Most Major Insurances Accepted

For more information or to determine what your health plan covers, please call our office. We are happy to verify your plans specific benefits. When you come for your first visit, please have your insurance information available. If your insurance requires that you have a referral form from your primary care physician, you must present it at your appointment. If you do not have the required items, your evaluation may be delayed, and you may be asked to reschedule your appointment. For any billing questions, please contact Julie in our billing office at (415) 923-0992 ext. 136.

Network Insurances

• AARP
• Aetna
• Blue Cross
• Blue Cross Blue Shield
• Blue Shield
• Coventry

• GEHA Health Plans
• Great-West Healthcare
• HealthNet
• Medicare
• Signal Health
• United Healthcare

Dr. Cates is also seeing patients at Hyperbaric Medical Services. This is an ideal location for patients with complex wounds. Through a multidisciplinary approach with vascular surgery, plastic surgery, and hyperbaric medicine, Dr. Cates and the team at Hyperbaric Medical Services can provide exceptional foot and ankle care.

Contact Us:

• Call: 415.345.1246
• Address: 2107 O’Farrell Street • San Francisco, CA 94115
• Fax: 415.829.7632